FAQS

Q. How can I order online?

You can easily order online by registering on our website. Simply provide your email address, personal details (such as tax ID), and create a PIN number. Registration is free, and there is no obligation to purchase.

Q. What should I do if I forget my login ID or password?

No worries! Just send your name and email address to phgemsinternational@gmail.com, and we’ll help you recover your login ID and password.

Q. What payment methods do you accept?

We accept all Visa, Master Card, American express, discover, google check out and pay pal and checks and money orders.

Q. Do you accept custom orders?

Yes! We are happy to create custom pieces tailored to your preferences. Please send the details of your special order to our customer service at phgemsinternational@gmail.com.

Q. Do you ship worldwide?

Yes, we ship internationally. However, we reserve the right to withhold shipments to certain countries that have customs-related restrictions or issues.

Q. What factors can delay my delivery?

Delivery may be delayed due to:
Resizing or customization requests
National holidays
Natural calamities or unforeseen circumstances
We appreciate your patience and will keep you informed every step of the way.

Universal Currency Converter

To help you view prices in your local currency, we recommend using the Universal Currency Converter at www.xe.com.

If you have any further questions or need assistance, feel free to contact us anytime. We’re here to help you find the perfect piece of jewelry that reflects your style and story.

PH Gems International – Where every piece tells a story.